At HoopsPro Hub, we want you to feel informed when shopping for basketball jerseys and basketball-inspired apparel. Please read this Return & Refund Policy before placing an order.

Return Eligibility

Eligible items may be returned within [CONFIRMED RETURN WINDOW] under the conditions described in this policy and applicable law. Unless required otherwise by law, returned items should be unworn, unwashed, undamaged, and accompanied by their original tags, labels, and packaging where applicable.

Please contact jerseyprocare@hotmail.com before sending an item back to request return instructions. Do not send a return to an address until our support team has confirmed the applicable return procedure.

Personalized or Customized Jerseys

Items made to a customer's specifications, including jerseys printed with a custom name, number, or selected personalization, may be ineligible for return for reasons of preference or fit, except where required by applicable law or where the item is faulty, damaged, or incorrectly produced. Please confirm the return eligibility shown on the product page before ordering.

Incorrect, Damaged, or Faulty Items

If your order arrives damaged, faulty, or different from what you ordered, email us as soon as reasonably possible at jerseyprocare@hotmail.com. Include your order number, a description of the issue, and clear photos where helpful. We will review the information and explain the available resolution in accordance with applicable law and our confirmed procedures.

Exchanges

Contact customer support to ask whether an exchange is available for your item and requested size or style. Exchange availability depends on stock and the circumstances of the request. Any applicable return shipping or re-shipping costs will be explained before the exchange is arranged, subject to applicable law.

Refund Processing

Once a return is received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method where possible. The time it takes for the funds to appear may depend on your payment provider or financial institution.